Privacy policy

Darling Downs Decor ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website darlingdownsdecor.com.au or make a purchase from us.

By using our website or placing an order, you agree to the collection and use of your information in accordance with this policy.

WHO WE ARE

Darling Downs Decor is a small business based in Toowoomba, Queensland, Australia, specialising in personalised 3D printed homewares and gifts. Visit us at darlingdownsdecor.com.au

INFORMATION WE COLLECT

When you visit our website or place an order, we may collect the following information:

Personal Information — full name, email address, phone number (if provided), delivery and billing address, and personalisation details you provide (e.g. names for custom signs).

Payment Information — we do not store your payment details. All payments are processed securely through Shopify Payments or other third-party payment providers. Please refer to their respective privacy policies for more information.

Technical Information — IP address, browser type and version, pages visited and time spent on our website, referring website or search terms, and device information. This technical information is collected automatically via cookies and analytics tools to help us improve our website and your shopping experience.

HOW WE USE YOUR INFORMATION

We use the information we collect to process and fulfil your orders, communicate with you about your order status and delivery, respond to your enquiries and customer service requests, personalise your items as specified in your order, send you marketing emails or promotions (only if you have opted in), improve our website, products, and services, and comply with our legal obligations. We will never sell your personal information to third parties.

MARKETING COMMUNICATIONS

If you opt in to receive marketing communications from us, we may send you emails about new products, promotions, and updates. You can unsubscribe at any time by clicking the unsubscribe link in any of our emails or by contacting us via our Contact Us page. We do not send marketing communications to customers who have not opted in.

SHARING YOUR INFORMATION

We only share your information with trusted third parties where necessary to operate our business and fulfil your orders. These include Shopify — our ecommerce platform (shopify.com/legal/privacy), Australia Post — for order delivery, payment processors such as Shopify Payments and PayPal for secure payment handling, email marketing platforms — only if you have opted in to receive communications, and Google Analytics — for anonymous website traffic analysis. All third parties we work with are required to handle your information securely and in accordance with applicable privacy laws. We do not sell, trade, or rent your personal information to anyone.

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. We use essential cookies required for the website to function (e.g. shopping cart), analytics cookies that help us understand how visitors use our site (e.g. Google Analytics), and marketing cookies used to show relevant ads if you have opted in. You can choose to disable cookies through your browser settings, however this may affect the functionality of our website.

DATA STORAGE & SECURITY

Your information is stored securely through Shopify's platform, which uses industry-standard encryption and security measures. While we take every reasonable step to protect your data, no method of transmission over the internet is 100% secure. We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

YOUR RIGHTS

As an Australian customer, you have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including the right to access the personal information we hold about you, request corrections to inaccurate or outdated information, request the deletion of your personal information (subject to legal requirements), withdraw consent for marketing communications at any time, and lodge a complaint if you believe your privacy rights have been breached. To exercise any of these rights, please contact us via our Contact Us page at darlingdownsdecor.com.au and we will respond within a reasonable timeframe.

THIRD PARTY LINKS

Our website may contain links to third-party websites such as our Facebook page or MakerWorld. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies independently.

CHILDREN'S PRIVACY

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us via our Contact Us page and we will delete it promptly.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.

COMPLAINTS

If you have a concern about how we have handled your personal information and are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch via our Contact Us page at darlingdownsdecor.com.au — we are always happy to help.

Darling Downs Decor
Toowoomba, Queensland, Australia

Your cart is empty

Privacy policy